Privacy Policy

Effective from 23 October 2026 · Applies to the Pitthu customer app, the Pitthu Partner app, pitthu.in and our tracking and invoice links.

Pitthu is operated by Mahadev Enterprise, First Floor, Shop No F/6, Plot No 292, Shreenath Complex, Sector 22, Gandhinagar, Gujarat 382022, India (GSTIN 24DPUPP3331H1ZM) ("Pitthu", "we", "us"). This policy explains what personal data we collect, why, who we share it with, how long we keep it and the choices you have. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and its Rules.

Short version: we collect only what is needed to book, deliver and bill goods transport, keep people safe and follow the law. We do not sell your personal data. You can ask us to correct or delete your data at any time — see Your rights and .

1. What we collect 2. How we use it 3. Who we share it with 4. Location 5. How long we keep it 6. Security 7. Your rights 8. Children 9. Changes 10. Contact & grievance

1. What we collect

Customers (Pitthu app)

Account: mobile number (verified by OTP), name, and optionally birthday.
Bookings: pickup, stop and drop addresses and their map location; the name and mobile number of the sender and receiver at each place; vehicle, goods type, helpers, schedule, fare, discounts, payment method, ratings and cancellation reasons.
Business details (optional): GSTIN, business name and address for GST invoices; for Pitthu Business accounts, company name, team members' names and numbers, and monthly statements.
Saved addresses you choose to save (Home / Shop / Office).
Contacts: if you tap "pick from contacts", only the one contact you choose is read. We do not upload your contact list.
Referral and offers: your referral code, who referred you, coupons and their use.
Support: messages you send to us and our replies.

When you enter another person's name and number (sender or receiver), please make sure they are fine with it. We use it only to complete that delivery (calls, delivery OTP and tracking link).

Delivery partners (Pitthu Partner app)

Identity and verification: mobile number, name, city, live selfie, driving licence, vehicle RC and Aadhaar (photos, numbers and expiry dates), emergency contact.
Vehicle: type and registration number.
Payout: UPI ID and/or bank account number and IFSC, to pay your earnings.
Location: see section 4.
Work records: orders offered, accepted, missed or cancelled, trips, earnings, bonuses, wallet balance and transactions, ratings, delivery OTP checks and delivery photos (for business orders).
Device: a notification token so that new orders can ring your phone.

Automatically

Basic technical data needed to run the service securely (app version, device and network information, error and security logs).
We do not use advertising trackers and we do not sell or rent personal data.

2. How we use it

To create your account and sign you in.
To show prices, find the nearest available partner, run the trip (OTPs, live tracking, calls) and complete delivery.
To issue receipts and GST invoices and to keep accounts as required by tax law.
To verify partners, pay partner earnings, run the partner wallet, bonuses and referral rewards.
For safety: SOS, fraud prevention, investigating complaints, and helping police or authorities when the law requires.
For customer support, and to send you service messages about your bookings.
To improve the service using statistics that do not identify you.

We process your data because you asked us to provide the service and gave consent when you signed up, and where required to comply with law. You can withdraw consent at any time (see section 7); some features will then stop working.

With	What	Why
Your delivery partner	Pickup/stop/drop addresses and locations; sender and receiver names and numbers; payable amount	To pick up and deliver your goods
Customer, sender and receiver	Partner's name, photo, mobile number, vehicle number and live location during the trip	So they know who is coming and can track the goods
Receiver (tracking link)	Trip status, partner location during the trip, delivery OTP	To receive the goods safely
Your company (Pitthu Business)	Trips booked on company credit, who booked them, delivery proof	Monthly billing
Google (Firebase, Google Cloud, Google Maps Platform)	App data, sign-in, notifications, addresses and locations for search and routes	Hosting, database, OTP sign-in and maps
Zoho (email)	Emails you send to support@pitthu.in	Customer support
Payment partner (e.g. Razorpay), when used	Amount and payment details you enter on their page	To process online payments and wallet recharges. We do not store card or UPI PINs.
Government, police, courts	As required	Only when the law requires it or to protect someone's safety

These service providers process data for us under their own security and privacy commitments. Some of their servers may be outside India. If Pitthu is ever merged or sold, your data may move to the new owner under this same policy.

4. Location

Customers: with your permission, your location is used to fill your current address and show nearby places first in search. It is not tracked in the background.
Delivery partners: while you are online, the Pitthu Partner app collects your location even when the app is closed or not in use, to send you nearby orders, and during a trip to show your live position to the customer. A notification "Pitthu Partner is online" is shown the whole time. Location collection stops when you go offline.
Your latest location is stored on your partner profile; trip locations are stored with that trip.

5. How long we keep it

Account data: while your account is active. After you ask us to delete your account we delete or anonymise it, usually within 30 days.
Bookings, invoices, wallet and payment records: kept as required by GST and income-tax law (generally up to 8 years), even after account deletion.
Partner verification documents and safety records (complaints, SOS, blocks): kept up to 3 years after the account is closed, to handle disputes, fraud and police requests, and then deleted.
Security logs: at least one year, as required by law.

6. Security

Data is sent over encrypted connections (HTTPS) and stored on Google Cloud. Access is limited by security rules so that customers and partners can see only their own data, and only our authorised team can see verification documents. OTPs, prices and payments are checked on our server. No system is 100% secure; if a data breach affects you, we will inform you and the authorities as the law requires.

7. Your rights

You can ask us to:

give you a summary of your personal data and how we use it;
correct or update wrong or incomplete data (you can also edit your profile in the app);
delete your data and account — how to delete your account;
withdraw your consent;
nominate a person to act for you in case of death or incapacity;
resolve a grievance (section 10).

Write to support@pitthu.in with your registered mobile number, or use Help & Support in the app. We may verify your identity before acting. If you are not satisfied with our reply, you may approach the Data Protection Board of India.

8. Children

Pitthu is meant for people aged 18 or above. We do not knowingly collect data of children. If you believe a child has given us data, contact us and we will delete it.

9. Changes to this policy

We may update this policy. The date at the top shows the latest version. For important changes we will inform you in the app.

10. Contact and grievance officer

Grievance Officer, Mahadev Enterprise (Pitthu)
First Floor, Shop No F/6, Plot No 292, Shreenath Complex, Sector 22, Gandhinagar, Gujarat 382022
Email: support@pitthu.in · Phone / WhatsApp: +91 73594 79280
Hours: Monday to Saturday, 10 am – 7 pm

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.